Senior Backend Engineer - Employee AI

Join our dedicated, fast-paced experimentation and innovation unit

This is an exciting opportunity to develop solutions that genuinely empower communicators and support frontline workers, driving strategic impact and exploring the full potential of new technologies.

AI System Development

• Design, develop, and maintain scalable and fault-tolerant backend services that power our AI applications
• Apply advanced prompt engineering techniques to optimize model performance, manage context windows, and ensure reliable, high-quality responses
• Implement model integration patterns to connect and orchestrate various external and internal services
• Develop Agent-to-Agent (A2A) protocol communication strategies for complex multi-agent architectures
• Implement systems for Managing Conversational Protocols (MCP servers) and Agent-to-Agent (A2A) protocol to handle and maintain long-running, stateful interactions

Engineering & Infrastructure

• Define and implement observability standards for AI applications, including metrics for latency, cost, token usage, drift, and user-perceived quality
• Implement logging, tracing, and monitoring tools to quickly diagnose and troubleshoot issues in the end-to-end AI pipeline
• Collaborate with ML Scientists and Data Scientists to transition prototypes and models into production-ready, high-availability services
• Ensure the security, reliability, and performance of all production systems

Collaboration & Leadership

• Participate in code reviews, architectural discussions, and technical strategy planning
• Mentor junior engineers and champion best practices in backend development and MLOps