About Staffbase
We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers - reaching over 16.4 million employees - in transforming their employee experience.
We are proud to be a Unicorn company - privately valued at over $1 billion - demonstrating strong growth, innovation, and lasting impact in our industry.
What you'll be doing
- Act as a key member of the Customer Care team, leveraging your strong development background and expertise in software development, integrations, Enterprise Architecture, security, and specifically, iPaaS tools
- Play a critical role in assisting customers as a product expert with a strategic and development-oriented mindset and high customer-service orientation
- Be responsible for supporting customers with complex integrations, including utilizing iPaaS platforms to connect key production systems like Microsoft, SAP, Workday, Okta, ADP, etc.
- Develop and maintain seamless integrations with other systems and apps, including identity management, SaaS products, and internal systems using iPaaS solutions
- Advise customers on best practices for leveraging Staffbase APIs, SDKs, and iPaaS tools to create custom integrations and plugins that fulfill their use cases
What you need to be successful
- You enjoy strategically working with clients and possess a strong interest in development and integration technologies
- Outstanding German and English written and verbal communication skills, with the ability to discuss technical customer resources in-depth and explain development and technical concepts
- Excellent presentation skills for presenting business-oriented solutions and advanced technical development concepts
- A degree in Computer Science, Software Engineering, or a related field
- At least 2+ years of previous technical support, development, professional services, or engineering experience
- Strong knowledge of web design with front-end technologies such as HTML/CSS/JavaScript