About Staffbase
We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis___St.___Paul, our diverse team of 750+ employees supports 2,000+ customers___reaching over 16.4 million employees___in transforming their employee experience. We are proud to be a Unicorn company___privately valued at over $1 billion___demonstrating strong growth, innovation, and lasting impact in our industry. Together, we're shaping the future of workplace communication.
Responsibilities
- Act as a key member of the Customer Care team, leveraging your strong development background and expertise in software development, integrations, Enterprise Architecture, security, and specifically, iPaaS tools
- Play a critical role in assisting customers as a product expert with a strategic and development-oriented mindset and high customer-service orientation
- Be responsible for supporting customers with complex integrations, including utilizing iPaaS platforms to connect key production systems like Microsoft, SAP, Workday, Okta, ADP, etc.
- Develop and maintain seamless integrations with other systems and apps, including identity management, SaaS products, and internal systems using iPaaS solutions
- Advise customers on best practices for leveraging Staffbase APIs, SDKs, and iPaaS tools to create custom integrations and plugins that fulfill their use cases
- Provide in-depth technical guidance, develop integration solutions, and create comprehensive documentation for customers, focusing on iPaaS implementations
Requirements
- You enjoy strategically working with clients and possess a strong interest in development and integration technologies
- Outstanding German and English written and verbal communication skills, with the ability to discuss technical customer resources in-depth and explain development and technical concepts
- Excellent presentation skills for presenting business-oriented solutions and advanced technical development concepts
- Experience working directly with Sales and Success teams, Consultants, and System Integrators on development-related tasks
- A degree in Computer Science, Software Engineering, or a related field
- At least 2+ years of previous technical support, development, professional services, or engineering experience
Benefits
- Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
- Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
- Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
- Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
- Support - we're offering a company pension scheme
- Volunteers Day - you'll get one day off per year for supporting a social project